Comments on: Product Management Strategies For Coping With Customers Who Lie http://christophercummings.com/2009/02/24/product-management-strategies-for-coping-with-customers-who-lie/ ChristopherCummings.com - Product Management Blog Thu, 02 Feb 2012 15:58:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Christopher Cummings http://christophercummings.com/2009/02/24/product-management-strategies-for-coping-with-customers-who-lie/comment-page-1/#comment-386 Christopher Cummings Tue, 24 Feb 2009 17:55:20 +0000 http://christophercummings.com/blog/?p=881#comment-386 Hi AbunaiPM - That's a tough situation to be in, that I have been in, and is something I've written about <a href="http://christophercummings.com/blog/2008/11/11/jack-the-ripper-hg-wells-and-choosing-the-right-strategic-partner/" rel="nofollow">here</a>. The saddest aspect of this kind of deception is that it weakens your company (puts your own projects at risk), damages your partner's reputation (hurting their chances for future business), and directly and indirectly impacts the overall economy, by slowing your time to market and breeding B2B/B2C mistrust and apathy. Hopefully the contract is clear on the deliverables and can be leveraged to get the work done, as promised, on time. Use this as an opportunity to verify your company's vetting process. See what can be done differently to have greater confidence in the partner before signing on the dotted line. And review the legal process to make sure the contract has the clauses necessary if things should go south. Good luck! - Chris Hi AbunaiPM -

That’s a tough situation to be in, that I have been in, and is something I’ve written about here.

The saddest aspect of this kind of deception is that it weakens your company (puts your own projects at risk), damages your partner’s reputation (hurting their chances for future business), and directly and indirectly impacts the overall economy, by slowing your time to market and breeding B2B/B2C mistrust and apathy.

Hopefully the contract is clear on the deliverables and can be leveraged to get the work done, as promised, on time.

Use this as an opportunity to verify your company’s vetting process. See what can be done differently to have greater confidence in the partner before signing on the dotted line. And review the legal process to make sure the contract has the clauses necessary if things should go south.

Good luck!

- Chris

]]> By: AbunaiPM http://christophercummings.com/2009/02/24/product-management-strategies-for-coping-with-customers-who-lie/comment-page-1/#comment-385 AbunaiPM Tue, 24 Feb 2009 10:35:40 +0000 http://christophercummings.com/blog/?p=881#comment-385 Very interesting discussion. I wonder, however, how you deal with a partner who, you discover after that fact, apparently believes it is economically viable to choose to not live up to their promises for the reward of getting a contract signed? Very interesting discussion. I wonder, however, how you deal with a partner who, you discover after that fact, apparently believes it is economically viable to choose to not live up to their promises for the reward of getting a contract signed?

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