A new Product Manager finds a note and three envelopes on his desk…
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Product Management
The Pinedale Shopping Mall Has Just Been Bombed By Live Turkeys! Or, How To Make Micromanagement Work For You
“It’s time to tighten things up around here!”
Read MoreAttention PMs: Your Alleged Concern For The Environment Does Not Justify Charging Customers Extra To Receive A Paper Statement
Advice for a customer-oriented price-hike communication plan.
Read MoreToday’s Product Management Haiku: Launch Disaster
No clear goals for launch No cross-functional launch team Blamestorm imminent
Read MoreGreat Apologies Product Managers Can Learn From (Plus, One Of My Own)
Examining the elements of truly great apologies, with examples.
Read MoreTerrible Corporate Apologies Product Managers Can Learn From
“I’m sorry.” Said correctly, those two words can help repair broken trust. Said incorrectly, they can burn bridges forever.
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