By night, I’m an infrequent blogger and podcaster. By day, I’m a Senior Product Manager at Pitney Bowes. And today I’m excited to announce the launch of the product I’m leading called EngageOne Converse. Quick, affordable, low-risk chatbot solution from Pitney Bowes. Proud of the team and all involved. Our adventure begins!
A CEO throws a pool party for her employees. Giddiness turns to fear as her employees arrive and find their boss’ Olympic-size swimming pool swarming with over a dozen live sharks.
“As you know,” the CEO says, “I value courage. Courage is what made me the success I am today. If any of you has the courage to jump into my pool, swim past those sandbar sharks, and make it to the other side, I will give you a bonus check — and you tell me the amount.”
Competing Against Luck: The Story of Innovation and Customer Choice by Harvard Business School professor Clayton Christensen strives to answer these key business questions:
- Is innovation truly a crapshoot?
- Or is innovation difficult because we don’t know what causes it to succeed?
The book is 288 pages so it’s not much of a spoiler to admit the answer to the first question is not “yes”.
In fact, Christensen and his co-authors offer a compelling perspective on how to understand customers better by investigating the progress they’re looking to make in their lives.
So the key question now becomes: Is the book worth reading if you’re a Product Manager?
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If you’re a Product Manager, yes, the book is worth reading.
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With 2017 in the rearview mirror, let’s take a moment to look back at the year’s top product management insights coupled with a cavalcade of pop culture highs and lows.
Are People Using Your Product?
Sounds like a simple question, but the answer can be really complex — like how scientists still debate what, exactly, keeps bicycles upright.
Fortunately, Josh Elman, a current Partner at Greylock Ventures and formerly of LinkedIn, Twitter and Facebook, gives us a framework to understand the question — the product question, not the bike question — so we can answer logically in a way that pertains to our individual products.