We Just Launched Our New Chatbot Product EngageOne Converse!

EngageOne Converse is an easy-to-use, cloud-based designer that enables you to create, modify, and optimize chatbots that you can deploy to different messaging channels.

By night, I’m an infrequent blogger and podcaster. By day, I’m a Senior Product Manager at Pitney Bowes. And today I’m excited to announce the launch of the product I’m leading called EngageOne Converse. Quick, affordable, low-risk chatbot solution from Pitney Bowes. Proud of the team and all involved. Our adventure begins!

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Product Management Joke: CEO Pool Party

Want to throw your own shark-themed pool party IRL? Check out these ideas from Jenny Cookies.

A CEO throws a pool party for her employees. Giddiness turns to fear as her employees arrive and find their boss’ Olympic-size swimming pool swarming with over a dozen live sharks.

“As you know,” the CEO says, “I value courage. Courage is what made me the success I am today. If any of you has the courage to jump into my pool, swim past those sandbar sharks, and make it to the other side, I will give you a bonus check — and you tell me the amount.”

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Book Review: Competing Against Luck

Competing Against Luck: The Story of Innovation and Customer Choice by Harvard Business School professor Clayton Christensen strives to answer these key business questions:

  • Is innovation truly a crapshoot?
  • Or is innovation difficult because we don’t know what causes it to succeed?

The book is 288 pages so it’s not much of a spoiler to admit the answer to the first question is not “yes”.

In fact, Christensen and his co-authors offer a compelling perspective on how to understand customers better by investigating the progress they’re looking to make in their lives.

So the key question now becomes: Is the book worth reading if you’re a Product Manager?

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If you’re a Product Manager, yes, the book is worth reading.

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Video: The Only Product Metric That Matters

Josh Elman defines the one metric that matters based on his experience at LinkedIn, Twitter, and the many startups he works with as a Partner at Greylock Ventures.

Are People Using Your Product?

Sounds like a simple question, but the answer can be really complex — like how scientists still debate what, exactly, keeps bicycles upright.

Fortunately, Josh Elman, a current Partner at Greylock Ventures and formerly of LinkedIn, Twitter and Facebook, gives us a framework to understand the question — the product question, not the bike question — so we can answer logically in a way that pertains to our individual products.

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