Product Management Meets Pop Culture: The Podcast – Season One – Episode #4

On this very special Valentine’s Day edition: We review the new romantic comedy PLANET HULK (bottom line: AWESOME), look at the emotional power of Frisbees, explore emotional value propositions in b2b, and take a moment for some very moving, very emotional poetry.

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Hulk Smash! How To Say "No" To A Customer–And Make Them Love You

Yesterday we looked at The Incredible Hulk #464 and witnessed an approach to conflict resolution that didn’t involve punching someone in the face.

Today, we’re going to use that story as a springboard into a discussion on how to say “no” to a customer.

Sound good, Hulk?

Right on!

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Marlo Ain’t Pitying Rick Jones No More, Or Incredible Hulk #464 In 10 Panels Or Less

Today: We’re summarizing The Incredible Hulk #464… in 10 Panels Or Less™.

Tomorrow: We’ll use this story summary as a springboard into a discussion on how to say “no” to a customer. Allons-y!

< SPOILER WARNING >
Key plotpoints are pictured below. You have been warned!
< / SPOILER WARNING >

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