Do Product Managers Understand What They’re Hearing?

As Product Managers, we talk (rightfully so) about the importance of listening to the market.

That’s why we’re visiting with customers, talking with them on Twitter, conducting surveys, blogging, etc.

But, do we really understand what we’re hearing?

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Great Apologies Product Managers Can Learn From (Plus, One Of My Own)

Last time we looked at three truly terrible ways businesses have apologized to customers.

Today, we’ll discuss the elements of truly great apologies–with examples. And see what we can learn from the experience I had recently apologizing to thousands of confused, angry, and irritated customers…

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Terrible Corporate Apologies Product Managers Can Learn From

“I’m sorry.” Two tiny words. Two tiny words that said the right way can help repair broken trust, and said incorrectly can burn bridges forever.


Brought to you by the marketing department at Pepsi

Business school didn’t teach me the art and science of how to apologize appropriately and effectively. (That’s something life and server outages have drilled into me.) Judging from some of the corporate apologies we’ve seen recently, we all have a lot still to learn.

Today, we’ll look at three examples of truly terrible ways to apologize. Next time, we’ll discuss the elements of a truly great apology–and see if the major outage we had this week on the product I lead yields any lessons that could benefit product managers who finds themselves in a similar situation.

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Public Relations 101 For Product Managers

Would you rather slam into a box of live scorpions at 90MPH than talk with reporters or other members of the media?

Then buckle up, buster, because we here at Product Management Meets Pop Culture are going to flush that fear right out of your head and replace it with some practical tips on extracting maximum value from your media experience while avoiding the major pitfalls.

It’s time for Public Relations 101 For Product Managers!


Destro & Dr. Mindbender opted for the scorpions. They chose… poorly.

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The Twitter Handbook For Product Managers

When S.H.I.E.L.D. needs rapid insight into a case, they use psychics. When these psychics are attacked, S.H.I.E.L.D. turns to Captain America for help. When product managers need rapid insight and social networking… they turn to Twitter.

Welcome to the Twitter Handbook For Product Managers

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