Handling Awkward Conversations As A Product Manager

Things are about to get awkward
Things are about to get awkward.

Saying “no” is a popular topic among Product Managers. Unfortunately the “Just Say No” approach often isn’t enough because it ignores the aftershocks and the complexity of tangled emotions and legitimate business needs underscoring the initial request.

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I Believe Them Because: A Difference In Value Proposition Frameworks


Both heroes understand the emotional benefit of being able to fly.

Earlier this week, ProductCamp Boston held a Value Proposition workshop featuring Neil Baron of Baron Strategic Partners.

Neil’s lecture provided many insights into customer perception, product experience, and customer analysis. And he shook up my go-to value proposition framework.

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Transforming A Tattoo Parlor Experience Into A Product Management Customer Visit

Let’s be honest: 2010 was an exciting but turbulent year. To celebrate some hard-won personal and professional successes, I decided to get a tattoo. Because a) it’d be awesome, and b) why not?

After much deliberation, I decided to go with a classic Batman symbol on my shoulder:


It didn’t hurt as much as you might think.

But this isn’t a story about my tattoo. This is a story about product management in unlikely places

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