Neil provided many insights into customer perception, product experience, and customer analysis. And shook up my go-to value proposition framework.
Read MoreArchive for 2011
Top 3 Product Management Lessons From Steve Jobs
Here’s to the crazy ones…
Read MoreNetflix: Making things more complex and inconvenient isn’t the answer
Reed’s apology was average — and this is coming from me, someone who knows a thing or two about apologies to customers.
Read MoreWhy is Netflix screwing me over? A product management perspective
Is this deliberately creating dissatisfaction?
Read MoreGamification and Product Management
ProdMgmt Talk is a weekly Twitter event where product management professionals lead discussions on a particular topic via the #prodmgmttalk hashtag. I recently guest-starred on a talk about a topic near and dear to my heart: gamification. Topics included… Which companies have you observed tapping into people’s everyday activities to […]
Read More
Elisabeth Sladen Knew How To Manage A Brand
Brand management is not just replying to people on Twitter.
Read More