Examining the elements of truly great apologies, with examples.
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Terrible Corporate Apologies Product Managers Can Learn From
“I’m sorry.” Said correctly, those two words can help repair broken trust. Said incorrectly, they can burn bridges forever.
Read MoreThe Biggest Professional Mistake I Ever Made As A Product Manager, Part 2
“Please, bore us tiny folks with the details!”
Read MoreThe Biggest Professional Mistake I Ever Made As A Product Manager, Part 1
Gather ’round, everyone — while I share with you The Biggest Professional Mistake I Ever Made.
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